Dear Bob,
Thank you for contacting Samsung Technical Support.
I understand your concern as Pandora auto launch is not working on your Samsung Galaxy S9 phone. I will provide you with the required information on this.
I have gone through the previous interactions with Samsung and see that you have contacted us earlier regarding this issue and performed all the troubleshooting steps to isolate the issue. I appreciate your patience and efforts in resolving the issue.
In this case, let us perform a few more troubleshooting steps to isolate the issue.
Troubleshooting steps:
A. Uninstall the Pandora application on phone.
1. From the phone home screen, swipe up the screen to get all the apps.
2. Select "Play store".
3. Using search bar, search for "Pandora" application and select it.
4. Select "Uninstall" option.
B. Clear the cache and data for Bluetooth application.
1. From the phone home screen, swipe up the screen to get all the apps.
2. Select "Settings" (gear icon).
3. Select "Apps".
4. Select "MORE" (3 dots on top right corner) and select "Show system apps".
5. Select "Bluetooth" from the list.
6. Select "Storage".
7. Select "Clear data" and "Clear cache".
Re-install the Pandora application.
Once you are done with the above steps, please un-pair the phone from Kenwood and perform a soft reset on phone and check with the results.
1. Press and hold down the Volume Down Key and the Power Key for approximately 7 seconds
2. The device should now restart.
Once you are done with the soft reset, please check with the results by using Pandora application.
If you wish to chat, email or call us for further assistance, please go to the "Contact Us" option available on the right hand side of the E-mail.
Sincerely,
Sai
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